WE ARE HIRING - BILINGUAL CUSTOMER SERVICE AGENT - SOUTH SHORE

Salary: $25-28/hour
Schedule: Permanent, full time, 40 hours per week, Monday to Friday, daytime
Work mode: On site

We are recruiting an experienced customer service agent for a company on Montreal's South Shore, to complete its team.

Here, your contribution has a concrete impact and your initiative is valued. You will have the opportunity to take an active part in shaping how customer service evolves.

If you are motivated by problem solving, have a strong service mindset, and are looking for a stimulating, varied role that is anything but routine, you will feel at home here.

What the company offers you:

• Up to $28 per hour, depending on experience;
• 3 weeks of vacation per year;
• 5 paid days off per year;
• 4 additional paid days off during the holiday season;
• Comprehensive group insurance program, with employer contribution;
• RRSP with employer contribution;
• Annual salary review;
• A friendly, relaxed work environment.

Your role day to day:

• Handle orders from start to finish, from intake through delivery;
• Carry out the follow-ups needed to ensure customer satisfaction;
• Verify the accuracy of order information (specifications, quantities, deadlines);
• Send quotes, confirm print details, and pass along shipping instructions;
• Track deliveries and step in quickly when a problem or delay arises;
• Work closely with production, shipping and receiving, credit, and purchasing;
• Apply policies and procedures with rigor and professionalism;
• Contribute actively to continuous process improvement and to an outstanding customer experience.

The profile we are looking for:

• 5 to 8 years of customer service experience;
• French-English bilingualism required, both spoken and written;
• Command of Excel (basic to intermediate level) and the MS Office suite;
• Comfortable reading technical documents such as drawings and specifications (major asset);
• Experience gained in an operations or production environment (major asset);
• A strong service mindset, clear communication, tact, diplomacy, and a proactive approach to solving problems.

Does this sound like you?

Send us a message and let's set up a call to discuss it in more detail! info@recrutementhumanista.com

Apply here